FAQs
Are there any discounts available?
We currently offer discounts on our subscriptions and as well as one time purchases. Discount codes and Promo codes cannot be used in conjunction with any other offer. Only 1 (one) offer can be used per sale. This does not include purchases over $100 AUD which entitles the purchaser to free shipping. If you would like more information on offers outside of our subscription you can contact our customer service team.
How quick is your delivery?
We dispatch orders Monday to Saturday.
ORDERS WITHIN AUSTRALIA
We use Australia Post. Postage withing Australia is flat rate $10.00 and delivery generally takes 5-7 days from dispatch date.Free standard shipping when you spend $100 or more!
*During busy periods, delivery times may be longer than approximated above.
INTERNATIONAL ORDERS
International shipping is flat rate $20 AUD.
Free standard shipping when you spend $100 AUD or more!
Delivery times will vary depending on your location, but are usually between seven - fifteen business days from dispatch date.
Is there any penalty or fine for cancelling my subscription?
Not at all, you can skip or cancel at any time you choose, from a day to a year, we want this to be as flexible and easy for you as possible, so no contract!
How much can I save?
On all orders over $100 AUD you get free delivery. When you buy the matching leash you receive the leash at 50% off, which will be discounted at checkout.
We frequently run sales and special promotions which are only offered to subscribers.
Personal Information?
We do not store your credit card information.