Hassle Free, Easy Returns
We want you to luff everything from Snoweys. Exchange is free on your 1st order if the size does not fit*! We want to make sure you get the sizing right on your first purchase and eliminate sizing issues in the future.
*Free exchange only applies to dog harnesses and dog shoes.
If you find a full priced item isn't fitting right, we are more than happy to offer an exchange, or refund to the value of your order
so long as they meet the policy requirements below.
Please return your products to us in the condition in which they arrived; this means unworn, unwashed and free from doggo glitter (fur or dander) on both sides of the garment. Must be in new condition with tags attached and returned with original packaging.
Return Conditions and Requirements:
· Returns must be requested within 7 days of receiving your item(s). To request a return please contact our customer service team at
HiSnowey@SnoweysCloset.com.au
· All items must be in the condition that they arrived in. All items must be unworn, unwashed, with tags attached and returned with original packaging.
· Full priced items only (we cannot offer exchanges or refunds on sale or discounted
promotional items).
Note: We do not accept returns for change of mind.
How to Return:
· Ensure your items meet the above return conditions. Email us within 7 days of
receiving your item(s) at HiSnowey@SnoweysCloset.com.au with your invoice # number and your exchange or refund request.
· Send us your tracking number so we can reserve your requested items (subject to availability and the condition of your items upon their return to Snoweys.) Hold onto your receipt for the shipping charge so we can reimburse you if deemed appropriate. We recommend using a registered post service as Snoweys cannot be held liable for the loss of items being returned.
· Once the items have been received by us, we'll inspect them to make sure they are in the original condition. You will receive an email regarding the approval for
your refund or exchange request. Please allow 2-3 business days for your return
to be processed.
Note: Snoweys cannot be held liable for the loss of items being returned. We recommend using a registered post service to return items and keeping a record of the tracking details.
What if my exchange is of greater/lesser value than my returned item(s)?
If your exchange is of greater value than your returned item(s), you'll be required to pay the balance of your order
before we dispatch your items. If your exchange is of lesser value than your returned item(s), we’ll refund you the difference via your original payment method.
If your replacement style is out of stock, we’ll issue you an online credit to find something else from the collection you
luff.
